Room C

CPD &
PI= 1
ENRICH=1

Chronic Obstructive Pulmonary Disease (COPD)

Ral Antic - Royal Adelaide Hospital

Recent Australian and New Zealand guidelines (COPD-X) for the management of COPD suggest that more than 600,000 Australians are estimated to have COPD, with this number certain to increase as the population ages. In addition, COPD ranks fourth among the common causes of death in Australian men and sixth in women and is commonly associated with other diseases such as heart disease, lung cancer, stroke, pneumonia and depression.

Pharmacists have an important role to play in the multidisciplinary approach to care of patients with COPD, including: identification of patients at risk, management of medicines used to manage COPD (including supply, education and review) , and advice on smoking cessation.

In this session, Dr Antic will outline the pathophysiology behind COPD and explain how it is diagnosed in order to appropriately advise and refer patients. He will also evaluate the place of Community Based Services available for COPD and other respiratory disorders in Adelaide. This session will highlight the impact of Pulmonary Rehabilitation and reinforce the critical involvement of pharmacists and pharmacy practice.

Room D

ENRICH=1

Pharmacies and the Clean Needle Program -
What is the Clean Needle Program?

Justine Price -Senior Project Officer, Population Health Programs DASSA

The Clean Needle Program is an important evidence based public health initiative that reduces the spread of blood borne viruses including HIV and hepatitis C among people who inject drugs and the wider community, and is one of the most cost effective and efficient strategies available.

This session with cover what the Clean Needle Program is, why it exists and the role of pharmacies with the Clean Needle Program.

Don’t worry if your pharmacy doesn’t offer methadone/buprenorphine or the Clean Needle Program, this session will offer something for everyone working in pharmacy.

Pharmacies and the Clean Needle Program -
Support and Referral Options

Jenny Grant - Manager, Clean Needle Program

Community Pharmacy has always offered support, medications and programs to patients who experience drug and/or alcohol issues providing a valuable community service.

This session will look at the different services and support agencies available that can help you and your staff at the front counter when providing support to these patients.

Don’t worry if your pharmacy doesn’t offer methadone/buprenorphine or the Clean Needle Program, this session will offer something for everyone looking for support when working with patients who experience drug and/or alcohol issues.

A focus on adherence – How can you help your patients to improve the way they take their medicines?

Justin Turner - Accredited Pharmacist and Proprietor

Pharmacists play a key role in identifying and providing solutions to a diverse range of medication therapy problems confronting patients. Having a knowledge of the most frequently encountered medication related problems can help focus your efforts in improving your patient’s medicines management.

This session will cover the most common types of medication related problems to watch for, and provide interesting and relevant case examples and their solutions from an experienced pharmacy practitioner.

Front Counter First Response - Catering to the needs of the elderly in Pharmacy

Council of the Ageing - Peer Educator

This presentation will outline the role of the Council of the Ageing (COTA) and their Peer Educators. It will help us understand how we, as pharmacy staff, can work with the Peer Educators.

It will also cover issues such as -

• How do the elderly perceive pharmacy and pharmacy staff, and are there specific communication issues we should be aware of?

• Do the elderly have different needs or unique issues from other members of the population with regards to managing their medications and if so, why?

Front Counter First Response - How can you help your customers improve the way they take their medicines?

Cathy Caird - QUM Facilitator

Pharmacy staff are the frontline support when it comes to identifying customers specific needs with regards to managing their medications. What can we offer these customers in the way of advice and practical assistance?

Among other issues will be discussed -

• The use of medication aids for those who are no longer able bodied
• Home deliveries - value adding for our customers
• Dose Administration Aids (DAAs) - what to do with them?
• Patient Medication Profiles (PMPs) - how can they be useful?
• Home Medicines Reviews (HMRs) - who can benefit and why?

Sponsored By

Session 3
1.30-2.30pm

Room C

CPD &
PI= 1
ENRICH=1

The Role of the Pharmacist in Mental Illness

Anita Abarno, Repatriation General Hospital

One in five Australian adults is affected by mental illness at some time in their life, with some experiencing multiple conditions. Some people will experience a ‘once-off’ episode of mental illness, whilst others live with recurrent episodes throughout their lifetime.
Because of a variety of factors, treatment of patients with mental illness only occurs in about half of those affected.

Pharmacists can help to support patients with mental illness through: identification and referral; education of patients about their illness and medicines management; collaborative work within a multidisciplinary team; community awareness raising and education.

This session will address some of the most common presenting conditions and the opportunities for pharmacists to become involved to better support their patients with mental illness.

Front Counter First Response – Understanding & Recommending Contact Lens Solutions & Care

Gavin O'Callaghan, MOptom FAAO FCCLSA

The commercial sale of contact lens care solutions may seem simple at first glance. Most solutions are well tolerated, effective and safe for the majority of the lens-wearing population. There are however variations in

• the kill rate of micro-organisms
• preservative toxicity
• interaction with different contact lens materials
• solution appropriateness with contact lens types

Other factors influencing successful lens wear such as storage case type and replacement schedule, solution "toppping up", and even the location of lens storage and care routine in the patient's home will be examined.

Front Counter First Response – Conjunctivitis and General Eye Care

Gavin O'Callaghan, MOptom FAAO FCCLSA

A patient with a red, sore eye frequently attends a community pharmacy for advice and management. The differential diagnosis of the problem and therapeutic or other management can sometimes be difficult. Some pearls of assessment will be provided, as well as advice in the options for timely referral of these patients with potentially sight threatening conditions.

Room C

CPD &
PI= 1
ENRICH=1

The S.A.F.E. Approach to Warfarin Therapy

Dr Lisa Kalisch - Quality Use of Medicines Pharmacy Research Centre

Based on work by the Veterans Medicines Advice and Therapeutics Education Service (Veterans MATES), this session outlines the S.A.F.E. approach to warfarin therapy
by considering;

• Selection of patients for warfarin therapy by assessing individual risk/benefit.
• Awareness of factors influencing warfarin effect.
• Frequent monitoring of international normalised ratio (INR).
• Education for patients - essential for safe and effective warfarin therapy.

The role of self-monitoring of INR will also be discussed including available devices.

Customer Service - Part 1: A Different Perspective

Mal Scrymgeour - Business Increase Group

Look at service from a different perspective. How important is service? Do you do deliver good service well in your store? Who does service well? Will service alone save you? Included in this session is a basic set of service standards for all staff to deliver consistently good service.

Merchandising - Part 2: A Different Perspective

Mal Scrymgeour - Business Increase Group

This rapid fire session provides pharmacy staff with a full understanding of the importance of FAR SPACE and which levers are the ones that really make a difference. Merchandising is not just putting up signs around the store and stacking shelves, it is making sure you understand what your customers expect from you store.